Contact us
Pre-sale questions, subscription or billing issues, alert problems, refunds: use the form or email us directly. We typically reply within 24 hours.
Our Xiaohongshu (RED) account is restricted from September 12 to 19, so we can't post notes or reply to messages there. Please reach us by email or WeChat in the meantime; we're replying as usual.
Add our support WeChat for one-to-one help
Choosing a city, subscription and billing, alert settings, or anything that comes up while the monitor is running, scan the WeChat QR code to add our support team for one-to-one help. Prefer not to use WeChat? Use the form above or email us; we normally reply within 24 hours.
WeChat support
Scan to add us on WeChat
Open WeChat and scan the code. On a phone, press and hold the image to save it, then scan it from your photos in WeChat.